PAYMENTS & BILLING
Initial Consultation: A free initial 20 minute phone or video consultation is available to new clients seeking further information.
All prices will be as quoted and agreed, based on requirements specified.
- Website Packages: A 50% deposit shall be payable in advance of any work starting on a website project. The remaining 50% shall be payable after a maximum of 3 revisions to the website project and before full control of the website is provided.
- Monthly Care Packages: All monthly care packages are payable monthly in advance.
Payment Terms: All invoices are payable by debit or credit card through our payment processing provider, Stripe. As stated previously the first invoice is required to be paid prior to any work commencing. All other invoices must be paid within 7 days. If you fail to pay an invoice within 7 days, all work on your website will cease and any access granted to the project website will be removed. As per government guidelines, unpaid invoices will begin to incur interest after 30 days at a rate of 8% plus the Bank of England base rate and will accrue daily.
Right to Amend: SoCamel Digital will do our best to ensure time and cost estimates are as accurate as possible, based on the information you provide. If it becomes apparent that the amount of work will be significantly more than anticipated due to tasks (or other factors) that fall outside the scope of the project, we reserve the right to re-quote fees and / or time-frames.
SoCamel Digital will manage and carry out the services contacted for in an expert and diligent manner, to the best of our technical and creative skill set.
Any time-frames provided are for estimate purposes only. If it becomes apparent we are unable to meet a time-frame, we will provide you with as much notice as possible. SoCamel Digital shall not be liable for any consequences, expenses, damage or any loss suffered because of any unavoidable or reasonable delay.
In some circumstances, we may outsource aspects of the website project. SoCamel Digital will still oversee all tasks and remain your point of contact. Where outsourcing occurs, we will call upon our web design / development network and ensure any work undertaken is done so by suitably qualified / experienced persons.
All personal data will be kept safe and secure, and ensure it is only used for its intended purpose and in accordance with GDPR and all regulations set by the ICO.
In order for the project to be completed within any estimated time-frame, you (or anyone working on your behalf) must provide all information (or anything else reasonably required to complete the project) in a timely manner. Failure to do so will most likely result in delays as we will most likely be unable to continue working on the project without it.
You agree to ensure anything provided to SoCamel Digital is complete, true, accurate and valid.
You agree to pay invoices promptly and in adherence with our payment terms stated.
You agree to be responsible for proofreading the website at each stage, including the final version, and to report any errors within 3 days of receipt. Errors generated by SoCamel Digital will be corrected free of charge. Any errors resulting from changes, inaccurate information or anything else provided by you (or someone working on your behalf) will be charged at a flat hourly rate of £25 per hour – billable in half-hourly increments and subject to a minimum charge of £25. For example, work that takes 1 hour 40 minutes will be billed 2 hours.
CONFIDENTIALITY, COPYRIGHT & CREDITS
SoCamel Digital shall not discuss or disclose any knowledge of trade secrets, confidential information or financial affairs with regards to your business to any third party.
Subject to payment of all fees due, SoCamel Digital shall assign ownership of all work undertaken.
All images supplied by you remain your responsibility with regards to obtaining rights for use. All images supplied by SoCamel Digital will be sourced with permission and any applicable usage fees or restrictions shall be communicated to you and agreed.
SoCamel Digital will include a credit at the foot of all websites created by us. The credit will read “Website Designed & Developed by SoCamel Digital. This text will contain a hyperlink to our website.
We reserve the right to display any websites created under these terms and conditions to promote our business including, but not limited to, using them on our website and in the media. If you would prefer us not to do this, please let us know.
The notice period for monthly agreements is 1 month, in writing (or by email). We will confirm receipt of said notice and inform you of the date any service will cease.
In the event of either party being in serious breach of this agreement, either party has the right to terminate the agreement. Any monies paid are non-refundable.
All personal information will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Client’s rights under the GDPR.